Privacy Policy

Consilegy LLC ("we" or "us") recognizes the proper protection of personal information as an important responsibility and complies with Japan's Act on the Protection of Personal Information (APPI) and other related laws and guidelines. This Policy sets out how we handle personal information obtained through the website we operate (consilegy.com, the "Site").

1. Name and contact details

2. Personal information we collect

We collect personal information by the following methods and means.

• Inquiry and free consultation forms: name, company name, email address, and the content of your inquiry
• Revenue assessment: email address, industry, and your answers to the questions
• Referral partner program applications and referral registrations: name, company name, email address, phone number, bank account for payment of fees (we ask for this by email once a fee is confirmed), invoice registration number, and the company name and contact details of the person referred
• Newsletter sign-up form: email address and name (optional)
• Resource downloads: name, company name, and email address
• Analytics: IP address, pages viewed, time on page, and device and browser information (including cookies) ("access logs"). Access logs may not identify a specific individual on their own, but may become personal information when combined with other information.

3. Purposes of use

We use the personal information we obtain for the following purposes.

1. Responding to inquiries and free consultations, and business communication
2. Sending service proposals and materials
3. Procedures needed to conclude and perform contracts
4. Sending our newsletter
   Email addresses entered in the newsletter sign-up form are used to send our newsletter. You can unsubscribe at any time from the link at the end of each email.
5. Statistical analysis for improving our services and planning marketing (including in a form that does not identify individuals)
6. Responding as required by law

4. Provision to third parties

We do not provide personal information to third parties without your consent, except in the following cases.

• When disclosure is required by law
• When it is necessary to protect a person's life, body, or property and it is difficult to obtain your consent
• When a national or local government body carries out affairs prescribed by law

5. Outsourcing and transfers outside Japan

To the extent needed to achieve the purposes of use, we may entrust the handling of personal information to the external services below. These services use servers outside Japan (such as in the United States), and personal information may be transferred to other countries as part of this outsourcing. We confirm appropriate security measures based on each service provider's terms of service and data processing agreement (DPA).

Please see each service's privacy policy below.

• HubSpot Privacy Policy
• Google Privacy Policy

6. Analytics tools and cookies

The Site uses the analytics tools below. These tools collect information using cookies. The information collected is handled in accordance with each service's terms.

• Google Analytics 4 (GA4): collects page views, sessions, user attributes, referral sources, and similar information. IP addresses are anonymized. You can disable cookies in your browser settings.
• HubSpot: manages form submissions and tracks visitors' web activity (using HubSpot cookies).

For how to disable cookies, please see your browser's help. Some features of the Site may not work properly if cookies are disabled.

7. Security measures

To prevent leakage, loss, or damage of personal information, we take security measures such as SSL encryption, restricted access rights, and password management. When we have employees handle personal information, we supervise them appropriately.

8. Retention period

We retain personal information for as long as needed to achieve the purposes of use. As a guideline, records of inquiries and consultations are deleted three years after the last contact, and newsletter registration information within one year after you unsubscribe. This does not apply where retention is required by law.

9. Disclosure, correction, deletion, and suspension of use

You or your representative may make the following requests regarding personal information we hold.

• Notification of the purposes of use
• Disclosure (including disclosure of records of provision to third parties)
• Correction, addition, or deletion of content
• Suspension of use or erasure
• Suspension of provision to third parties

Please send your request by email to the contact below. We may ask you to present identification. If we cannot meet a request under the law, we will let you know.

10. Personal information of minors

The services on the Site are intended for adults. We do not knowingly collect personal information from anyone under 18, and will promptly delete it if we find that we have.

11. Changes to this Policy

We may change this Policy due to changes in law or in our business. The revised Policy will be posted on this page and takes effect on the date of posting. We will announce important changes on the Site.

12. Contact

For inquiries, complaints, or questions about how we handle personal information, please contact:

You may also file a complaint about personal information protection with Japan's Personal Information Protection Commission (ppc.go.jp).

This is an English translation. If there is any difference between this translation and the Japanese original, the Japanese original prevails.